Gravis Law PLLC

Chief Technology Officer

Remote technology leader for one of the fastest growing law firms in the United States (INC 5000 - 2019 through 2022). Built technology department from the ground up, leading teams of developers, data analysts, operations/support, and document automation. When I'm not working with our attorneys to find and implement technology to solve their client's law problems, I'm working in the C Suite in the leadership team for the org, helping shape and grow the firm as it has doubled in size and survived the rapid shift to remote work.

Clever Case

Chief Technology Officer

Leading a team of developers for this Gravis Law subsidiary to create an easy to use legal case management system. Handling feature requests, directing development resources, meeting with stakeholders, managing vendors, planning marketing efforts, and reporting to our board. Also serving as a board member

City of Bellevue

Client Services Team Lead

• Managed 8 direct reports, who provided client technology and end user support for 1,600+ full time employees across all departments, including public safety and utilities
• Served on IT leadership team, working to craft vision, strategy, and policy for technology in Bellevue. Assisted with development of 2018-2022 Enterprise Technology Strategic Plan
• Implemented digital transformation solutions across multiple department processes including:
• account provisioning: utilized process mapping and automation tools to reduce account creation from 30 minutes of work to 30 seconds
• computer replacement requests: moved from paper requests to digital in our ITSM solution, improving order tracking and analytics around technology orders
• technology asset management modernization: transitioned from legacy Access database to Lansweeper tracking system, facilitating better equipment tracking to reduce risk of lost or stolen technology
• Managed multiple equipment replacement funds for Bellevue technology, including a $750,000+ hardware replacement project in 2016
• Solved city challenges using innovative maker tools, including a 3d printed bracket for medic tablets, computer vision demo for kids utilizing Google Vision AIY, and Raspberry Pi for digital signage
• Analyzed technology needs of teams, most recently selecting/implementing rugged tablets for medics & deploying new point of sale registers
• Administered the department's metrics around service delivery and incident response, working with department leads to maintain our service level agreements (SLAs)
• Ran inaugural Spark Technology Fair, a collection of talks and interactive demos to inspire regional government employees to embrace new technology. This event won the City of Bellevue's first City Manager Innovation Award
• Worked with department's security officer to maintain data and privacy compliance across multiple requirements (CJIS, PCI, HIPAA, etc.)

University of San Diego

Manager, Student Technology Services

• Manage team of 30 - 45 student employees (7.5 FTE) providing support for 33,000+ users, primarily current students and alumni
• Run major events, such as move-in weekend tech support & faculty open house
• Trains student employees (160 to date) with no previous experience on a variety of subjects, from basic networking using tangerines to advanced file recovery in Linux
• Reduced average wait time for computer repairs by 2.5x
• Administer of incident/service request management system BMC Footprints. Experience with other ITIL systems, including Zendesk, ServiceNow, and Cherwell
• Develop and maintain multiple web applications & integrations between ticketing system, account systems & telephony
• Serves as project manager for various projects, including K1000 Asset Implementation, KB integration with ITS website, & Torero Ready computers

Washington State University

Program Manager

• Managed day-to-day operations of Student Computing Services, a department of 120 student employees in various positions, including Human Resources, Graphic Design, Public Relations, Management, & Programming.
• Provided technical support, training, and labs to WSU’s 16,000+ students
• Project manager for Connected Magazine, a Dell-sponsored publication with documentation and technical articles for WSU’s 16,000+ students.
• Project lead for unification of student help desk with faculty/staff help desk

Washington State University

Help Desk Tech Coordinator (Part Time)

• Managed student technology help desk with approx. 20 student employees, providing technical support to 16,000+ students
• Assistant administrator to Cisco Clean Access server
• Created/maintained user documentation project with MediaWiki
• Planned and implemented mailing list replacement Mailman